Shipping & Returns


Shipping

Lead times are listed on the product page for an item. However, you're welcome to contact us about specific lead and shipping times. Products made in our NYC studio can take up to 2 weeks to ship out, but usually ship out a bit sooner. We’re a small team, so we appreciate your patience while we make your product! If you need something quickly, just send over an email at hello@uglyrugly.com and we’ll see what we can do.

We are happy to offer USPS and UPS shipping options. The service is chosen at our discretion, so please let us know if you have any strong preferences about the shipping method. Please allow 2-3 business days for your tracking number to update in the shipper’s system. Shipping services are still catching up from the holiday rush, so please allow an extra few days grace for the tracking to update and arrive. 

Shipping rates are calculated in the checkout and are dependent on the weight of your package and your location. We try to price shipping as fairly as possible and reflect the actual cost of getting your purchase to you! 

Ugly Rugly is not responsible for any packages any delayed, lost, stolen, or damaged packages that have been shipped out per the shipping address/method provided in the checkout. We recognize that these issues are a big inconvenience for both of us and we would love to work out a reasonable compromise. Please explicitly note in the shipping address field if your shipping address is a USPS PO Box, addresses not addressed correctly will be returned to us and we’d like to avoid that if possible! 

The pick-up option on our site is for local pick-ups only. We are located in Bushwick, Brooklyn near the Morgan L and Jefferson L stops. We will notify you via email when your item is ready and give you further pick-up instructions. Please pick up your order in a timely manner. If you do not have the time to pick up an order within a week, please consider using our shipping option.

Free shipping on all orders over $200 nationwide. 


Returns

We are a very small company and thus are not able to accept any returns for refunds. All sales are final.

Most of our pieces are made to order, so please be sure to read the descriptions carefully on your order to ensure a great fit! If you have any questions regarding a piece, please reach out to us! We’re happy to answer any questions you may have before purchasing.

The pieces will vary somewhat in size, shape, and construction. We do our best to honestly represent items in our photos. 

If you would like to exchange a piece you ordered for another piece, we only accept returns for unused pieces in their original packaging. Please contact us with 5 days of the item's delivery, returns after 5 days will not be considered. Refunds are determined on a case-by-case basis and are typically only granted if there is a clear mistake on our end. The customer is responsible for cost of return shipping and we will charge a 15% restocking fee.