FAQ


Production

Most items are handmade by us from start to finish in our NYC studio!

 

We use a soft 100% Poly braided cord or 100% Cotton Rope, the material will be noted in the product description. Our rope items are constructed by using long continuous lengths of cord and then sewn with our vintage Singer zig-zag sewing machine. Our handmade rope items are flexible and soft, but can hold their shape. Slight variations should be expected and embraced, pieces will be similar in color, shape, and size to the photo. If your item arrives a little squished, just smooth out the edges, reshape with your hands and it’ll be as good as new! 

 

We produce some tufted items in our Studio. This is done by stretching a cotton backing over a frame and using a tufting machine to push wool yarn through the backing. The pieces are sealed with natural latex, finished with a canvas backing and edged with binding or sewn into rope pieces.

 

Our other tufted and woven items are produced by a family owned factory in India, handmade by skilled artisans using 100% New Zealand wool yarns. 

 

If a piece is sold out, please contact us at hello@uglyrugly.com, we may be able to re-create an item for you!


Care

For small stains, dampen the stain using a slightly wet soft towel, then use a blotting technique to soak up the liquid, then repeat the process until the stain is gone. For overall cleaning our Poly rope, shake the rug out and give it a good beating with a carpet beater. You can also give your rug a gentle bath. Use a mild detergent and warm (not hot!) water and gently float and swish the piece around for approx. 10 mins. Too much scrubbing can cause the rope to pill or thread to break. Be careful not to pull or break the thread, as this could cause unraveling. Do not put in dryer as the Poly fiber is heat sensitive. Rope rugs need to lay flat to dry. Our Poly Rope is UV, Rot, and Mildew Resistant. Color will not run or bleed. To extend the life of your rope rug if used as a bathmat, fully dry it out between uses. 

 

For our tufted pieces, dampen the stain using a slightly wet soft towel, then use a blotting technique to soak up the liquid, then repeat the process until the stain is gone. Be careful not to wet the rug too much, as this can affect the glue and latex which hold the yarns in place. Remember that hand tufted rugs are sensitive to water, so take particular care with the amount of water you use. For food spills, use a flat object like a dull butter knife to pry any debris off, vacuum up any particles left, then try the blotting method outlined above. Most stains will come out with the blotting method. However, if the blotting method isn’t super effective for a pesky stain, we recommend trying Woolite Carpet and Upholstery Cleaner and treating the stain per the directions on the can. This is a powerful cleaner and may cause the rug to lighten slightly in the area cleaned, so we recommend testing on an inconspicuous area before fully applying. For an all over cleaning or a really bad spill we always recommend going to a professional! 

 

Tufted rugs are trimmed and washed in our factory. However, as an effect of the trimming process, fibers settle to the bottom of the rug and may result in light shedding in the first few weeks of owning the rug. We recommend vacuuming your rug once per week to minimize any shedding, maintain the quality of your rug. Sun fading can occur with items that are left in direct sunlight over time.

 

For our woven pieces, you can vacuum the rug regularly without the beater bar as the fringes of the rug may get caught causing damage. For stains, use a damp towel with a blotting technique to soak up the liquid, then repeat the process until the stain is gone. Most stains will come out with the blotting method, however if the blotting method isn’t super effective for a pesky stain, we recommend trying Woolite Carpet and Upholstery Cleaner and treating the stain per the directions on the can, try not to use the scrubbing bristles too vigorously as they may break the yarns in your rug. If you hand wash a flatweave rug, note that shrinking may occur. Make sure full shake the rug out prior to washing and wash it in cold water with a very gentle detergent. Hot water and agitation of the piece will cause the rug to felt together and shrink a lot. For an all over cleaning or a really bad spill we always recommend going to a professional! 

 

A carpet beater is an effective tool to use in caring for all of our rugs. It helps shake out extra dust and debris that naturally settle on the rugs and can extend the overall life of the rug. To further maintain the life of the rug, we recommend having it professionally cleaned every 2-3 years. 

 

Tufted and flatweave rugs are not suitable as bathmats due to water sensitivity.

 

The customer is responsible for the care of items and we are not liable for damages from improper care or regular wear and tear. 

*Please note that all tufted elements contain natural latex.


3-in-1 Straps 

To adjust the strap length of the 3-in-1 bag pull the strap up through the top of the bag. Find your size and push the end of the strap through the size hole. This creates a loop that secures the straps and keeps them from pulling through the back. The ends are meant to lay at the bottom of the bag. It isn’t recommended to trim the straps as the rope will fray, but if you want more info on how to do this email hello@uglyrugly.com or DM us on Instagram. For reference, Lauren is 5’3” and wears Small, Cole is 6’2” and wears XL.