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Production

Most items are handmade by us from start to finish in our NYC studio!

The rope we use is 100% cotton braided cord that is coiled and sewn with our vintage Singer zig-zag sewing machine. The rope items are flexible and soft but can hold their form. No two pieces will be identical, but will be similar in color, shape, and size.

We also produce some tufted items in our Studio! This is done by stretching a cotton backing over a frame and using a tufting gun to push wool yarn through the backing. It’s then sealed by natural latex, finished with a canvas backing and edged with binding.

Our larger tufted rugs are produced by a family owned factory in India, handmade by skilled artisans using 100% New Zealand wool yarns.

If a piece is sold out, please contact us at hello@uglyrugly.com, we may be able to re-create an item for you!


Care

For our 100% Cotton rope. We recommend spot cleaning any stains that may occur. Use a mild detergent and be sure to test on an inconspicuous area first! Too much scrubbing can cause the rope to pill, a blotting technique works best.

For our 100% New Zealand Wool, dampen the stain and use a soft towel to soak up the water, then repeat the process until the stain is gone. Be careful not to wet the rug too much, as this can affect the glue and latex which hold the yarns in place. Remember that hand tufted rugs are sensitive to water, so take particular care with the amount of water you use.

A bit of shedding is natural in the first few weeks of owning your rug. We recommend vacuuming your rug once per week to minimize any shedding, maintain the quality of your rug. Sun fading can occur with items that are left in direct sunlight over time.

For our 100% Polyolefin, these can be hand washed and lay flat to dry. Do not put in dryer as the Polyolefin fiber is heat sensitive. Washing will soften the hand feel of the item.

The customer is responsible for the care of items and we are not liable for damages from improper care or regular wear and tear. 

*Please note that all tufted elements contain natural latex.


Shipping

We are happy to offer USPS Priority Shipping! Please allow 2-3 business days for your item to ship, once it ships we will contact you with tracking.

Shipping rates are calculated in the checkout and are dependent on the weight of your package and your location. 

Ugly Rugly is not responsible for any delayed, lost, stolen, or damaged packages. Refunds are not issued for these reasons.


Payment

We accept most major credit cards. 

Payment is made through Stripe or Apple Pay. Shipping costs and any applicable sales tax are added at time of checkout.

If you'd like to pay via PayPal please contact us and we will try our best to accommodate you.


Returns

We are a very small company and thus are not able to accept any returns for refunds. All sales are final.

Most of our pieces are made to order, so please be sure to read the descriptions carefully on your order to ensure a great fit! If you have any questions regarding a piece, please reach out to us! We’re happy to answer any questions you may have before purchasing.

The pieces will vary somewhat in size, shape, and construction. We do our best to honestly represent items in our photos.

If you would like to exchange a piece you ordered for another piece, we only accept returns for unused pieces in their original packaging. Please contact us with 5 days of the item's delivery, returns after 5 days will not be considered. Refunds are determined on a case-by-case basis and are typically only granted if there is a clear mistake on our end. The customer is responsible for cost of return shipping and we will charge a 15% restocking fee.